Customer Service Skills
Course Details:
- Category: Human Resources
- Duration: 45 minutes
- Target Audience: All Employees who interact with patients and/or customers directly.
Course Overview: Retaining customers and patients is vital
to the success of an organization, including healthcare. Ensuring employees are
providing the best customer service is not only a sign of professionalism, but
it also is important for the reputation of the organization and for the
retention of customers. This training is a must-have for all organizations to
ensure their employees are projecting quality customer service.
Training Includes:
- Improving Impression Perception
- Foundations of Great Customer Service
- Phone Etiquette
- Professional Appearances
- Active Listening Techniques
- Communication Tips
- Exceeding Customer Expectations
- Customer Service Do's and Don'ts
- Doctor Visit Basics
- Effective Listening Skills
- Problem Resolution
- Handling Difficult Customers
- Stress Busters
- Retaining Customers